Refund Policy

Clear and transparent refund guidelines for our customers.

1. General Policy

At QuinTech, we aim to provide a smooth and satisfying experience for all customers. Due to the nature of services such as TV, internet, mobile, and bundled packages, refunds are generally not provided once a transaction has been completed.

2. Refund Eligibility

Refunds may be considered only under the following circumstances:

• Duplicate or accidental transactions
• Technical errors that prevent successful service delivery

3. Non-Refundable Services

The following services are non-refundable once processed or activated:

• Payments made to utility or telecommunications providers
• Prepaid recharges or package activations
• Any service that has already been fulfilled

4. Refund Request Procedure

To request a refund, please contact our customer support team within 48 hours of the transaction. Include your full name, service details, transaction ID, and reason for the request. QuinTech reserves the right to decline requests that do not meet eligibility criteria.

5. Refund Processing Time

Approved refunds are typically processed within 7–10 business days and will be issued to the original payment method used.

6. Contact Us

If you believe you were charged incorrectly or need assistance with a refund, please reach out to our support team via phone or email. Our team is committed to resolving your concerns promptly and professionally.